Manager and its contact information

The controller of personal data processing is SIA Grieta LV (hereinafter - Grieta), unified registration No. 42103074063, Legal address: Dzelzavas Street 35-60, Riga, LV-1084.

Grieta's contact information for personal data processing issues is Using this contact information or by contacting Grieta's physical address, you can ask a question about the processing of personal data.

The Privacy Policy applies to ensure the protection of privacy and personal data with respect to:

  • For a natural person - customers and other service users (including potential, former and current), as well as third parties who receive or transfer any information (including contact persons, payers, etc.) to Grieta in connection with the provision of services to a natural person (customer, user) );
  • For visitors to the website and mobile applications maintained by Grieta (hereinafter - Customers).

Grieta takes care of the Clients 'privacy and personal data protection observes the Clients' right to the lawfulness of personal data processing in accordance with applicable legislation - laws of the Republic of Latvia and subordinate legal acts, European Parliament and Council Regulation 2016/679 of 27 April 2016 with regard to the processing of personal data and the free movement of such data (Regulation) and other applicable legislation in the field of privacy and data processing.

The Privacy Policy applies to data processing regardless of the form and/or environment in which the Customer provides personal data (Grieta's website, mobile applications, paper format or electronically) and in which company's systems or paper form it is processed.

Purposes of personal data processing

Grieta processes personal data for the following purposes:

For the provision of services and the sale of goods:

  • customer identification;
  • preparation and conclusion of the contract;
  • delivery of goods and guarantees for the provision of services (fulfilment of contractual obligations);
  • provision/maintenance of services;
  • guarantees for the fulfilment of obligations;
  • improvement of goods and services, development of new goods and services;
  • to promote the use of the service;
  • advertising and distribution of services or for commercial purposes;
  • customer service;
  • examination and processing of objections;
  • customer retention, loyalty-building, satisfaction measurements;
  • settlement administration;
  • debt recovery and recovery;
  • maintenance and improvement of websites and mobile applications.

For business planning and analytics:

  • statistics and business analysis;
  • planning and accounting;
  • for measuring efficiency;
  • data quality assurance;
  • market and public opinion research;
  • preparation of reports;
  • for conducting customer surveys;
  • within risk management activities.

For the provision of information to public administration institutions and subjects of operational activities in the cases and to the extent specified in external regulatory enactments.

For other specific purposes, of which the Customer is informed at the time he provides the relevant data to Grieta.

Legal basis for personal data processing

Grieta processes the Customer's personal data on the basis of the following legal bases:

for concluding and performing the agreement - to enter into the agreement upon the Client's application and ensure its performance;

for the fulfilment of regulatory enactments - in order to fulfil the obligation specified in Grieta's binding external regulatory enactments;

in accordance with the consent of the Customer - data subject;

legitimate (legitimate) interests - to realize Grieta's legitimate (legitimate) interests arising from the obligations existing between Grieta and the Client or the concluded agreement or law.

Grieta's legal (legitimate) interests are:

to carry out commercial activities;

to offer quality and tested products;

to verify the Customer's identity before concluding the agreement;

to ensure the fulfillment of contractual obligations;

to prevent unreasonable financial risks for one's business;

to keep the Customer's applications and submissions regarding the purchase of goods and provision of services, other applications and submissions, notes on them, including those made orally, by calling and on Internet websites;

to analyze the operation of Grieta's home pages, websites and mobile applications, to develop and implement their improvements;

to administer the Client's account on Grieta's websites, websites and mobile applications;

to take actions for customer retention;

to segment the customer database for more efficient provision of services;

to design and develop goods and services;

advertise your goods and services by sending commercial communications;

to send other reports on the progress of the performance of the contract and events relevant to the performance of the contract, as well as to conduct customer surveys on the goods and services and the experience of their use;

to prevent fraud;

provide corporate governance, financial and business accounting and analytics;

to ensure efficient company management processes;

the efficiency of the provision of services and the sale and delivery of goods;

to ensure and improve the quality of services;

administer payments;

to administer outstanding payments;

to apply to state administration and operational activities institutions and courts for the protection of their legal interests;

to inform the public about its activities.

Grieta will not sell, provide, change or otherwise disclose Account or Transaction data or personal information about or about the Cardholder unless it is an Acquirer, Visa / Mastercard Corporation or in response to applicable government requirements.

Processing of personal data

Grieta processes the Customer's data using the capabilities of modern technology, taking into account the existing privacy risks and the organizational, financial and technical resources reasonably available to Grieta.

Grieta can make automated decisions regarding the Client. The Client is informed about such Ceiling activities separately in accordance with regulatory enactments. The Customer may object to automated decision-making in accordance with the law, however, being aware that in certain cases this may restrict the Customer's right to use certain opportunities potentially available to him (for example, to receive commercial offers).

In order to ensure the quality and operative fulfillment of the obligations concluded with the Customer, Grieta may authorize its cooperation partners to perform certain activities of delivery of goods or provision of services, such as performance of goods delivery work, warranty service work, invoicing and the like. If, in performing these tasks, Grieta's partners process Krafters' personal data held by Krafters, the respective partners are considered to be Grieta's data processors and Grieta has the right to transfer to the partners the Customer's personal data necessary for these activities to the extent necessary.

Grieta's cooperation partners (as a personal data processor) will ensure the fulfillment of personal data processing and protection requirements in accordance with Grieta's requirements and legal acts, and will not use personal data for purposes other than fulfilling the obligations of the agreement concluded with the Customer.

Customer's consent to data processing and the right to withdraw it

The Customer may consent to the processing of personal data, the legal basis of which is consent, on Grieta's website (for example, loyalty programs and newsletter registration forms) or in person at Grieta's office.

The Customer has the right at any time to revoke the consent to data processing in the same way as it was given, or to send a relevant notice to, in which case further processing based on the previously given consent for the specific purpose will no longer be performed.

Withdrawal of consent does not affect data processing performed at the time when the Customer's consent was valid.

Withdrawal of consent may not interrupt the processing of data on other legal grounds.

Communication with the Client

Grieta communicates with the Customer using the contact information provided by the Customer (telephone number, e-mail address, postal address, as well as using sms notifications from the service).

Grieta communicates on the fulfillment of service contractual obligations on the basis of the concluded contract (for example, coordination of product delivery times, information on invoices, planned works, changes in services, etc.).


Commercial communications

Grieta communicates about commercial communications about Grieta's and / or third party's services and other communications not related to the direct provision of the agreed services (such as customer surveys) in accordance with external regulations or with the Customer's consent.

The Customer may consent to the receipt of commercial communications by Grieta and / or its business partners on Grieta and other websites (for example, newsletter subscription forms).

The Customer's consent to receive commercial communications is valid until revoked (also after the termination of the service agreement). The customer may at any time opt out of further commercial communications in one of the following ways:

by sending an e-mail to;

in person at Grieta's office;

using the automated option provided in the commercial communication to opt out of receiving further notifications by clicking on the opt-out indication at the end of the relevant commercial communication (e-mail).

Grieta will stop sending commercial communications as soon as the Customer's request to withdraw consent to commercial communications is processed.


Terms of use of cookies

Cookies are small text files that a web browser (such as the Internet, Explorer, Firexox, Safari, etc.) stores on a user's terminal (computer, mobile phone, tablet) when a user visits a website to identify a browser or store information or settings. As a result of cookies, the website acquires the ability to store the user's individual settings, recognize him or her and react accordingly, in order to improve the website's user experience. The user can disable or restrict the use of cookies, but without cookies it will not be possible to fully use all the features of the website.

Depending on the functions to be performed and the purpose of use, Grieta uses mandatory cookies, functional cookies, analytical cookies and targeting (advertising) cookies.

Mandatory cookies are required to allow the user to freely visit and browse the website and use the features it offers, including obtaining information about the services and purchasing them. These cookies identify the user's device, but do not reveal the user's identity, nor do they collect or collect information. Without these cookies, the website will not be able to function properly, for example, to provide the user with the necessary information, to provide the requested services in the e-shop. These cookies are stored on the user's device until the web browser is closed.

Functional cookies remember the settings selected by the user and the choices made, so that the user can use the website more conveniently. These cookies are stored permanently on the user's device.

Analytical cookies collect information about how a user uses the website, find the most frequently visited sections, including the content that the user selects while browsing the website. The information is used for analytical purposes to find out what interests the users of the site, and could improve the functionality of the site, make it more user-friendly. Analytical cookies only identify the user's device, but do not reveal the user's identity. In some cases, some of the analytical cookies are managed by third-party data controllers (operators), such as Google Adwords, on behalf of the site owner in accordance with its instructions and only for the specified purposes.

Target (advertising) cookies are used to collect information about the websites visited by the user and to offer the services of us or our partners that are of specific interest to a particular user, or to address offers that correspond to the interest expressed by the particular user. Typically, these cookies are placed by third parties, such as Google Adwords, in accordance with the stated objectives, with the permission of the website owner. Target cookies are stored permanently on the user's terminal.

Grieta uses cookies to improve the website experience:

- ensure the functionality of the website;

-adjust the functionality of the website to the user's usage habits - including language, search queries, previously viewed content;

-get statistics on the number of visitors to the page, the time spent on the page, etc .;

-user authentication;

-in case the user is a Grieta service customer to display a customized offer

Unless otherwise specified, cookies are stored until the action for which they were collected and are then deleted.

Cookie information is not processed outside the European Union and the EEA.

Confirm and disable cookies

When you visit Grieta's websites and homepages, a window is displayed informing you that the website is using cookies. By closing this message window, the user confirms that he / she has read and agrees to the information about cookies, the purposes of their use, cases when their information is passed on to a third party. Accordingly, the legal basis for the use of cookies is the user's consent. If the user enters into a contract or use of the website, the processing of cookies is necessary for the performance of the contract with the user, or for Krafters to fulfill its legal obligation or pursue a legitimate interest.

You can restrict and delete cookies in the security settings of any web browser. However, it should be noted that the use of mandatory and functional cookies cannot be waived, as without them it is not possible to ensure the full use of the website and the website.

For the best user experience and the proper functioning of the website, we recommend that you store cookies.

If you have any questions about the use of cookies, please contact


Different rules

Grieta's websites may contain links to third party websites that have their own terms of use and personal data protection for which Grieta is not responsible.

Grieta has the right to make additions to the Privacy Policy by making the current version available to the Customer by placing it on the Krafters website.


The legislation of the Republic of Latvia stipulates that the owner of the online store must reserve the terms of delivery and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract (Cabinet of Ministers regulations).

Distance contract

The Seller of the goods offered in this Online Store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedure

The buyer orders goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the opportunity to pay for the product using the payment tools built into the Internet store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail in accordance with the order. The invoice is prepared electronically and is valid without a signature.

The Seller ensures the delivery of the goods within 20 days from the receipt of payment for the goods, coordinating the delivery time with the Buyer.

Right of withdrawal

The Buyer has the right to withdraw from the Product within 14 calendar days from the moment of receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the Seller shall be borne by the Buyer.

The buyer cannot exercise the right of withdrawal if:

the ordered goods cannot be returned according to their nature, or they are perishable or can be used quickly;

the ordered goods are made directly to the Buyer by individual order;

the buyer has opened the packaging of the audio or video recording or computer program.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use or failure to follow the instructions, if the original packaging is lost or its packaging is significantly damaged.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.